About Mobility Bus

Strathcona County strives to be a community accessible to all, regardless of any mobility limitations. Mobility Bus is a door-to-door, shared ride, accessible public transit service operated by Strathcona County Transit. It is intended for those persons who, due to a physical or functional limitation, cannot use the fixed-route service (regular public transit service provided by Strathcona County) including commuter routes and local routes.

Mobility Bus trips must be arranged in advance and are scheduled to allow for as many riders as possible to get to their destinations on time and efficiently.

• Guidelines and policies
• How to use Mobility Bus

For more information on Mobility Bus call 780-449-9680. If you get the voicemail, please leave a message. We will return your call before 6 p.m. the same day. If you call after 6 p.m., we will return your call the following day.

Eligibility

To use the Mobility Bus service, each client is required to meet specific eligibility criteria and be 18 years of age and older.  Eligibility is limited to persons who can demonstrate that they are not able to use the fixed-route bus service. Eligibility is considered on a case-by-case basis and is not based on a particular disability or income level.

Those wishing to use Mobility Bus must register in advance of booking a trip. Applications forms are available at:

• Bethel Transit Terminal—650 Bethel Drive, Sherwood Park
  • Monday to Friday: 7 a.m. to 7 p.m.
  • Saturday: 8 a.m. to 12:15 p.m. and 1:15 p.m. to 4:30 p.m.
• Online:  Mobility bus application (252.7 KB)
• By calling 780-449-9680 for a hard copy

Eligibility categories

Eligibility falls into one of three categories:

• Conditional
  • Mobility Bus can only be used for those types of trips where fixed route transit will not work for a rider. (e.g. "in winter only," "in dark conditions only")
• Temporary
  • Mobility Bus can only be used for a limited period of time. (e.g. surgery, recovery, visiting)
• Unconditional
  • No temporary or conditional restrictions.

Mobility Bus fares

Fares are determined by starting and ending destination points for the trip booked.

• Transit fares
• Where and when to buy
• Subsidized fares are available for qualifying residents who have limited income. For more information, or to apply, contact Family and Community Services at 780-464-4044.
• Mobility Bus tickets are valid for use on conventional transit local and commuter services.
• With the transition to Arc, paper tickets will continue to be accepted until December 31, 2024 after which they are no longer valid for travel on any service.
• Mandatory attendants travel for free on Mobility Bus when identified by a health care practitioner and when documented on the application form.

How to Book your Trip

Once you are a registered user Mobility Bus, trips can be booked up to two weeks prior to your desired date of travel. They can be booked by calling at 780-449-9680, using the app, or using the online platform.

Using the App 

Download the Strathcona County Transit app from 
Google Play

or
Apple Store

 – Look for the icon below

• Enter your phone number or email address to get started
• This your most flexible option. You will be able to book and cancel trips whenever you are ready to do so. Plus you can keep track of your booked trips in the app and receive notifications of when your ride is on its way.

OR

 Book online

Mobility Bus Administration would have provided you information on how to access this online platform for the first time. If you receive and error message when signing in, please contact Mobility Bus Dispatch at 780-449-9680

OR

Call 780-449-9680 to book your trip within two weeks of your of your desired travel day during regular Dispatch hours
 

Mobility Bus destinations

Generally within Sherwood Park and Edmonton, Mobility Bus provides service to the same destinations as the County's fixed-route bus network, while also providing service to additional medical destinations in Edmonton. Travel to the rural Strathcona County is available for all mobility bus clients Monday to Friday, however is reserved for rural residents on weekends and holidays.

Sherwood Park service map (1.0 MB)

Edmonton service map (1.4 MB)

Rural service area map (1.1 MB)

Within Sherwood Park (Urban Service Area)

• Anywhere within the Urban Service Area (Sherwood park; east of Highway 216 and south of Highway 16).
• Please note that some neighbourhoods with Sherwood Park mailing addresses are not serviced.
• For clarification, please contact the Mobility Bus office at 780-449-9680.

Within Edmonton

• Within 400 metres of fixed-route bus stops in the Downtown core and University of Alberta areas
• Capilano Mall and Bonnie Doon Mall

Supplemental destinations

• Royal Alexandra Hospital
• Glenrose Rehabilitation Hospital
• HYS Medical Centre 
• Grey Nuns Hospital
• Cross Cancer Institute
• General Hospital
• The Hip and Knee Clinic at Northgate Centre
• Buchanan Centre
• MS Society
• Motion Specialties

Hours of operation

Sherwood Park and Edmonton service area

• Monday to Saturday: 6 a.m. to midnight
• Sunday: 7 a.m. to 8 p.m.

Rural service area

• Monday to Friday: 6 a.m. to 10 p.m.
• Saturday and Sunday: 9 a.m - 3 p.m.
• Statutory holidays: 9 a.m. - 3 p.m.

Mobility Bus holiday service schedules