Holiday Office Closure
Utility billing will be closed during the holiday period from
December 25, 2024 to January 1, 2025
Payments made during the office closure will be processed the first week of January. Need to view or pay your bill? Sign up for MyAccounts to access your utility account online 24/7.
Account balances in My Accounts may not reflect payments made during this time until the first week of January. As long as your payment was made on time no late fees will be charged. Thank you for your understanding.
Canada Post service resumed
As Canada Post returns to work it will take a while to clear the backlog of undelivered mail. Utility bills may continue to be delayed as they catch up. In the meantime you can view and pay your bill online through MyAccounts.
You can also sign up for ebilling through MyAccounts to avoid any future delays or disruptions.
Set up or move your Strathcona County waste, water and sewer services. Learn how to pay your bill, and how to get your bill electronically.
Pay online
MyAccounts Make a Payment
Need help? Learn how to set up your account.
Utility billing moved
The Utility billing office has moved to the Strathcona Public Services Yard (SPSY) at 370 Streambank Ave. Utility bill payments can by made in-person at SPSY or online through MyAccounts.
For all other issues call 780-464-8273 or email UTbilling@strathcona.ca
On this page
Utility bills
Your Strathcona County utility bill includes information about your usage and charges for your utilities.All utility accounts have a 10-digit utility account number.
Learn how to read your new utility bill. (5.5Â MB)
MyAccounts
Strathcona County has an online system for tax and utility billing called MyAccounts. It is an online user portal that makes it easy and convenient to access your property tax and utility accounts all in one place. Your paper bill includes an account number and access code to register in MyAccounts.
Create an account in My Accounts if you want to view your bill, sign up for ebilling or pay your bill by credit card online.
Access your accounts online
If you would like to view your utility account or tax account online you will need to sign up for a MyAccounts profile. Then you can connect your MyAccounts to your utility and/or tax account. To register in MyAccounts, customers will need their new account number and access code which will be provided on utility bill or tax notice.
MyAccounts
Steps to set up your account
1. Register an account profile in MyAccounts. You will need your email address and you will be asked to create a password.
2. You will receive an email with a 6 digit validation code, enter that code to validate your new profile.
3. Login to MyAccounts using your email address and password from Step 1.
4. To add a utility account to your MyAccounts profile you'll need your utility account number and the six digit access code from your utility bill.
Learn more about MyAccounts online
Set up, move or cancel utility services
Strathcona County provides residents with waste, water and sewer (wastewater) services. Other companies provide electricity and natural gas services. Learn more about electricity and natural gas providers and compare rates on the Utilities Consumer Advocate’s Retailers and Distributors page.
Set up waste collection, water and sewer services
You must set up your account at least five business days before the legal possession date. If your home is brand-new, you will also need a water meter and remote installed. We will schedule an appointment for this when you set up your account.
Utility accounts are usually set up in the owner’s name. If you want to set up the account in the renter’s (occupant’s) name, you must complete both of the following forms:
| In Sherwood Park or another hamlet |
Call 780-464-8273 to set up your account or fill out and submit the |
| In rural areas |
Call 780-449-5514 to set up your waste collection service or fill out and submit the Call 780-464-8273 to set up a pre-paid truck fill (bulk water station) account. |
Move waste collection, water and sewer services
You must let us know about your move at least five business days before the legal possession date.
| Moving to or within Sherwood Park | Call 780-464-8273 to move your account |
| Moving in or to rural areas |
Call 780-464-8273 to move your account. Call 780-449-5514 to update or cancel your waste collection service. |
Cancel waste collection, water and sewer services
You must let us know about your move out at least five business days before the legal possession date.
| In Sherwood Park or another hamlet |
Call 780-464-8273 to cancel your account or fill out and submit the |
| In rural areas |
Call 780-464-8273 to cancel your waste collection service or fill out and submit the |
Update banking information
When you move within Strathcona County you will get a new account number. Please make sure to update your bank (including online banking) with the new account number.
Payment options
Online through your bank
Choose "Strathcona County Utilities" as the payee, then enter the account number on your utility bill. Your account number is the 10-digit number on the top of your first new utility bill.
Online through MyAccounts
Sign up in our online portal to view and pay online with a credit card.
Online with a credit card
If you don't want to sign up for MyAccounts you can still pay your bill online. You'll need your 10-digit account number and the access code found on your utility bill.
Automatic withdrawal (pre-authorized debit)
Pre-authorized debits automatically withdraw your utility bill payment from your bank account each month.
By mail
Please send your payment to:
Strathcona County
2001 Sherwood Drive
Sherwood Park, ABÂ T8A 3W7
In person
| Location | Hours | Payment options |
|---|---|---|
|
Strathcona Public Services Yard (SPSY) 370 Streambank Ave |
Monday to Friday 8:30 a.m. - 4:30 p.m. |
Cash (exact change) Cheque Debit MasterCard or Visa |
|
County Hall 2001 Sherwood Drive |
Monday to Friday |
Cash (exact change) |
eBilling
Get your bill by email, instead of postal mail. Your payment due date will stay the same (20 days from the invoice date on the bill).
To receive notification of your bill via email, you will need to sign up for email notifications through the new MyAccounts portal. If you don’t register for email notifications through MyAccounts you will continue to receive a monthly paper bill.
Instructions to sign up for ebilling (821.9Â KB)
** If you have more than one account you will receive an email notification for each account.
Didn’t get your eBill?
If you didn’t receive your eBill:
- Check your junk mail folder.
- Make sure your spam filter is set to recognize ebillutil@strathcona.ab.ca as a valid sender.
- If neither of the above steps work, call us at 780-464-8273.
Shaw Customers
Some Shaw customers have reported issues receiving their bill emails. The instructions below show how to add the eBill domain and email address to a Shaw account so that it should stop blocking the eBill from showing up.
Instructions for Shaw email issues (180.3Â KB)
If you continue to have issues receiving your eBill notification please contact our office at 780-464-8273 or utbilling@strathcona.ca
Equalized payment plan
With an equalized payment plan (or budget billing plan) your utility costs are averaged over 12 months, so you pay an equal amount each month. This means that you always know how much you can expect to pay.
Every September, you either pay an outstanding balance or get a credit on your account, depending on your usage over the year. Your monthly amount is recalculated every October. See current utility rates.
For more information, or to set up an equalized payment plan, call 780-464-8273.
MyAccounts: Installment payment plan
Under the new MyAccounts system, all utility customers on equalized billing must be setup for pre-authorized debit payments from their bank account. In the new system payments will be called installments, and actual billed amounts will be shows with the budgeted amount.
Customers on equalized billing who do not currently have pre-authorized debit payments setup must contact Utility Billing to register for preauthorized debit by October 15, 2023.
Call Utility billing at 780-464-8273.
Sample Installment Bill (1.5Â MB)
Failure to setup pre-authorized debit payments will result in customer having to pay the actual amount due each month.
Customers on equalized billing who are already setup for pre-authorized debit payments do not need to do anything.
Bulk water (truck fill) changes
Truck fill customers will also receive a new account number for the new MyAccounts system. Truck fill customers will have two access codes, one for MyAccounts, and one for the Waterplus system.Â
- Invoiced bulk water (truck fill) customers will receive an account number to access the MyAccounts system
- Starting in December, Pre-paid bulk water (truck fill) customers will be able to add money to their account through our e-commerce platform. They will not need to create an account in MyAccounts
- Customers that have a pre-paid bulk water account cannot set up an account in MyAccounts to see their balance. The actual transactions (each fill and the remaining balance) are all stored in Flowpoint (new WaterPlus).
MyAccounts is now live, Please use the account number provided for MyAccounts to prepay your bulk water account.
Utility Billing will be phasing out processing credit card payment over the phone.
For more information:
Utilities
Waste collection, recycling: 780-449-5514
Water, wastewater: 780-467-7785
Utility billing: 780-464-8273
Email: scutilities@strathcona.ca
