Holiday Office Closure
Utility billing will be closed during the holiday period from
December 25, 2024 to January 1, 2025
Payments made during the office closure will be processed the first week of January. Need to view or pay your bill? Sign up for MyAccounts to access your utility account online 24/7.
Account balances in My Accounts may not reflect payments made during this time until the first week of January. As long as your payment was made on time no late fees will be charged. Thank you for your understanding.
Canada Post service resumed
As Canada Post returns to work it will take a while to clear the backlog of undelivered mail. Utility bills may continue to be delayed as they catch up. In the meantime you can view and pay your bill online through MyAccounts.
You can also sign up for ebilling through MyAccounts to avoid any future delays or disruptions.
On this page
What is MyAccounts?
Strathcona County has an online system for property tax and utility billing called MyAccounts. It makes it easier and convenient to access your property tax and utility accounts all in one place.
Setting up MyAccounts
If you would like to view your utility account or property tax account online you will need to sign up for a MyAccounts profile. Then you can connect your MyAccounts to your utility and/or property tax account.
To register in MyAccounts, customers will need their account number and access code which will be provided on their utility bill, assessment notice or tax notice.
Steps to set up your account
1. Register an account profile in MyAccounts. You will need your email address and you will be asked to create a password.
2. You will receive an email with a 6 digit validation code, enter that code to validate your new profile.
3. Login to MyAccounts using your email address and password from Step 1.
4. To add a utility account to your MyAccounts profile you'll need your NEW (in November 2023) 10-digit utility account number and the six digit access code from your Utility Bill.
5. To add a property tax account to your MyAccounts profile you will need your tax roll number and access code from your Property Assessment notice or Property Tax notice.
Instructions
Create a profile in MyAccounts (1.5Â MB)
Register your Utility or Tax Account in MyAccounts (801.3Â KB)
Subscribe to eBilling (821.9Â KB)
Pay your Utility Bill online through MyAccounts (6.1Â MB)
| To register to... | You will need... |
|
View your utility account Here you can:
|
Your utility bill.
(5.5Â MB)
sent monthly or quarterly |
|
View your tax account Here you can:
|
Your assessment notice sent annually beginning in February 2024.
Your tax notice
(1.7Â MB)
|
Utilities
Utility information prior to November 2023 is not available in MyAccounts. If historical data is required or if you have questions about the new system, please contact: Â
Utility Billing
- Phone: 780-464-8273
- Email: utbilling@strathcona.ca
Learn more about Utility billing.
Assessment and tax
Property assessment and property tax information from 2024 forward will be available in the new MyAccounts. Previous assessment and tax information will not be available. If historical data is required or if you have questions about the new system, please contact: Â
Assessment and Tax
- Phone: 780-464-8120
- Email: taxation@strathcona.ca
2024 property assessment information will be mailed out and available online in February of 2024. Tax Notices are mailed to property owners annually in May.
Property tax payments may not be made through MyAccounts. Learn more about Payment options.
Learn more about Assessment and tax.
View a sample tax notice (1.7Â MB)
Comments or questions
Utility billing
Phone: 780-464-8273
Fax: 780-416-6725
Email: utbilling@strathcona.ca
Assessment and Tax
Assessment
Phone: 780-464-8196
Email: assess@strathcona.ca
Taxation
Phone: 780-464-8120
Email: taxation@strathcona.ca
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