Job Description
The Application Analyst II is responsible for planning, implementing, and supporting IT solutions that enhance Strathcona County’s organizational functions, ensuring continuous operation, security, reliability, and performance of software applications. The role requires strong problem-solving and communication skills to address system issues, collaborate with stakeholders, and recommend technical solutions. Additionally, the position provides leadership in process improvement, establishing best practices and developing team communication skills to effectively engage stakeholders.
Key Responsibilities:
- Implement and manage services, procedures, tools, and documentation to ensure high service integrity and availability. This includes maintaining system documentation, technical support standards, and lifecycle management of services, including updates and patches
- Liaise with ITS resources, business clients, and IT vendors to ensure client priorities and issues are addressed promptly and effectively, maintaining strong communication and coordination
- Proactively advise, participate and implement best practices, continuously improving service delivery and aligning with the latest industry standards and technological advancements
- Implement changes to services in alignment with incident, problem, and change management protocols, ensuring compliance with IT standards
- Ensure clients receive technical support for ITS services by developing procedures, creating reporting mechanisms, and collaborating with application and data custodians as well as promote end-user self-sufficiency
- Coordinate project-based work to identify and implement operational efficiencies and ensure continuous improvement in service delivery
- Stay informed, advise and provide education to staff of technology and industry trends
- Collaborate with vendors to ensure smooth system implementations
- Implement technology solutions to support various departments across the County. Leverage expert technology skills to consult on the design, enhancement, and support of County platforms
- Collaborate with cross-functional teams to understand client needs, gather requirements, define project scopes, and ensure successful implementation of enterprise solutions
- Maintain clear communication with stakeholders, including updates on application statuses and potential impacts of ongoing maintenance activities
- Build, educate, and sustain application solutions and provide strategic insights to drive business value and inform business decisions
Qualifications and Skills:
- Degree in Computing Science, Business Administration, or another related discipline with a minimum of 3 years of experience in an IT environment or a 2-year Information Technology or Business Diploma with a minimum of 5 years of directly related IT experience
- ITIL Foundations certifications would be considered assets
- Experience in resolving application related incidents and identifying root causes for reoccurring issues
- Experience in planning and executing application upgrades, patches, and migrations with minimal downtime
- Proven ability to work closely with clients to understand their needs and provide tailored solutions
- Experience collaborating with development, infrastructure, and business teams to ensure seamless application support
- Strong background in creating and maintaining technical documentation, including user guides and troubleshooting manuals
- Excellent written and verbal communication skills, along with strong presentation and customer service skills
- Ability to build and maintain relationships, communicate and collaborate with stakeholders, find common ground, communicate progress and risks, and help others thrive in a continuously changing environment
- Ability to apply systems thinking and strategic management to understand the big picture while focusing on details, identifying connections, assessing impacts, managing risks, and uncovering opportunities
- Advanced ability and experience working in a complex multi-stakeholder environment with competing interests and priorities
- Experience working in a Microsoft-based office environment, including MS Teams
- Overtime as required and on-call as required
Conditions of Employment:
- Submission of a Satisfactory Criminal Record Check
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Paid and unpaid leave programs
- Earned day off program
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered. This role is eligible to participate in our hybrid work program.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
