Job Description
This posting is for 1 hourly full-time Summer Student positions up to 4 months
Strathcona County is extending a summer employment opportunity to post-secondary students to work with the Productivity Systems team. Students will be employed with Information and Technology Services from May to August 2025.
This role will focus on providing operational service support for the Productivity Systems team while assisting with the maintenance and deployment of technical solutions. Students will act as the primary point of contact for incoming issues either from our Customer Support Center team or directly from clients. Support will also be provided to the Artificial Intelligence Program as opportunities arise.
Key Responsibilities:
- Provide tier 2 technical support for collaboration technology in the County
- Coordinate with tier 1 support to ensure a seamless customer service experience
- Write technical documentation and support material for a variety of audiences
- Provide information and personal assistance to clients as needed
- Assist in developing and troubleshooting automations and other technical deployments
- Complete administrative tasks such as meeting preparation and presentations
Qualifications and Skills:
- Currently enrolled in a post-secondary Computer Science or other related program
- Excellent interpersonal and social skills with strong team focus
- Strong organizational skills with the ability to work independently
- Clear verbal and written communication skills
- Ability to adhere to safety protocols, ethics, and professional codes of conduct, as well as municipal guidelines
- Ability to identify potential issues and redirect them to appropriate team members
- Experience with SharePoint or other enterprise content management software
- Experience with task automation using Microsoft PowerShell or other tools
- Knowledge of machine learning or large language models would be an asset
- Experience with customer service in a helpdesk environment is an asset
Conditions of Employment
- Submission of a Satisfactory Criminal Record Check
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
Why Join Strathcona County:
- Competitive salary and benefits package, which includes:
- Health and wellness spending account
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities.
- Well-being programs and a safety culture focused on physical and psychological health in the workplace.
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.v
