Under the provincially managed ambulance service with Alberta Health Services, Strathcona County is contracted to have four Advanced Life Support ambulances staffed at all times and dispatched within the region as necessary.

Full-time ambulance crews from Strathcona County are trained as either Primary Care Paramedics or Advanced Care Paramedics. Part-time crews in rural Ardrossan and South Cooking Lake are trained as First Responders in CPR and First Aid.

Our commitment

Strathcona County Emergency Services is committed to providing patients and family members a high level of care. Our mission is to protect from risk the things that matter to those we serve.

We are committed to:

• Treat patients and their family with dignity and respect
• Provide appropriate safe, private and confidential care
• Advocate in the best interest of the patient
• Behave in a professional manner
• Provide full disclosure
• Work collaboratively within a patient and family-centred health care team

Mutual respect and cooperation are essential to the delivery of quality health care. If you have questions or concerns, please contact emergencyservices@strathcona.ca or 780-467-5216.

Ambulance user fees

User fees for ambulance service, whether it includes transport to the hospital or immediate assessment and treatment from an EMS crew member on site, are in effect. Fees are charged for assessment and treatment in a patient's home as well as for transportation to a health care facility. Ambulance user fees are set by Alberta Health Services, and may be covered by Alberta Blue Cross or other insurance providers.

You may receive a bill for the following situations:

• the patient is assessed and/or treated at the scene, but transport to the hospital is either not required or declined by the patient
• the patient is assessed, treated and transported to the hospital
• the patient is transported between some medical centres including doctors' offices

If you have a question about your bill, contact 780-464-8121 or email: AccountsReceivable@strathcona.ca.

Naloxone kits

Naloxone kits can reverse a fentanyl (or other opioid) overdose. Naloxone kits are available free of charge to anyone at risk of an opioid overdose. Find a pharmacy that has naloxone kits. 

Emergency Services does not have naloxone kits for pickup. Please visit the link above for pharmacies that have kits available.